Professional learning program from American Board

Problem-Solving Session Using the FOCUS-PDCA Method

A practical professional training course that develops structured problem-solving skills using the FOCUS-PDCA methodology. Participants learn how to identify problems, understand processes, investigate root causes, develop corrective actions, implement improvements, monitor results, and sustain measurable performance gains.

⏱8 Hours hours تدريبية 🎓Online 💳295 USD

Register for this course Frequently asked questions

A practical professional training course that develops structured problem-solving skills using the FOCUS-PDCA methodology. Participants learn how to identify problems, understand processes, investigate root causes, develop corrective actions, implement improvements, monitor results, and sustain measurable performance gains.

Quick answers about Problem-Solving Session Using the FOCUS-PDCA Method

Is this course suitable for beginners?

Yes. The course is suitable for professionals with limited formal problem-solving or quality-improvement training. Basic understanding of workplace processes is beneficial but advanced quality-management experience is not required.

Other common names: FOCUS-PDCA Training Course، FOCUS PDCA Problem-Solving Course، FOCUS-PDCA Method Training، Problem-Solving Using FOCUS-PDCA، FOCUS-PDCA Quality Improvement Course، PDCA Problem-Solving Training، FOCUS Methodology Training Course، Continuous Improvement Using FOCUS-PDCA، Structured Problem-Solving Course، Quality Problem-Solving Training

About Problem-Solving Session Using the FOCUS-PDCA Method

The Problem-Solving Session Using the FOCUS-PDCA Method provides a structured and practical approach to identifying, analyzing, solving, and preventing recurring organizational problems. FOCUS-PDCA combines a systematic problem-identification process with the Plan-Do-Check-Act improvement cycle, giving professionals a disciplined framework for moving from an identified performance gap to sustainable improvement. The methodology is particularly useful in quality management, healthcare, operations, administration, customer service, and other environments where reliable processes and continuous improvement are important.
The program begins with the FOCUS stage, helping participants understand how to Find a process or problem that requires improvement, Organize a team capable of addressing it, Clarify the current process and performance gap, Understand the causes and contributing factors, and Select an appropriate improvement strategy. Participants will learn how to distinguish symptoms from underlying problems and how to establish a clear problem statement before attempting to implement solutions.
The course then connects the FOCUS methodology with PDCA. Participants will explore how to Plan an improvement based on evidence, Do the proposed intervention on an appropriate scale, Check the results against defined measures, and Act by standardizing successful changes or adjusting the approach when results do not meet expectations. This creates a continuous improvement loop rather than treating problem-solving as a one-time corrective exercise.
Root-cause analysis is a major component of the training. Participants will examine practical techniques such as the Five Whys, cause-and-effect analysis, process mapping, brainstorming, Pareto analysis, and basic data review. The course emphasizes evidence-based investigation and encourages participants to avoid premature conclusions, blame-based approaches, or solutions that address symptoms without resolving the underlying process issue.
Participants will also develop skills in action planning, measurement, team collaboration, and change implementation. The program explains how to establish improvement objectives, assign responsibilities, define timelines, select meaningful indicators, document interventions, and communicate results. Participants will learn how effective problem-solving depends not only on identifying the right solution but also on implementing it consistently and verifying whether it produces the intended improvement.
The final part of the course focuses on sustaining improvements and preventing recurrence. Participants will explore standardization, monitoring, documentation, follow-up, corrective action, preventive thinking, and continuous improvement. By completing the session, participants will have a practical FOCUS-PDCA framework that can be applied to real organizational problems and used to improve process reliability, quality, efficiency, and performance.

Target audience for Problem-Solving Session Using the FOCUS-PDCA Method

Quality Managers
Quality Professionals
Process Improvement Professionals
Continuous Improvement Specialists
Operations Managers
Department Managers
Team Leaders
Supervisors
Healthcare Quality Professionals
Hospital Administrators
Healthcare Managers
Process Owners
Internal Auditors
Compliance Professionals
Risk Management Professionals
Project Managers
Operations Professionals
Administrative Managers
Customer Service Managers
Business Improvement Professionals

Target countries and study availability

Target countries: Egypt، Saudi Arabia، United Arab Emirates، Kuwait، Qatar، Bahrain، Oman، Jordan، United Kingdom، United States، International Participants

Available online outside Egypt: Yes

The course is designed for international professional development and can be applied across industries. Organizations should adapt improvement activities to applicable quality requirements, regulatory obligations, internal procedures, patient-safety requirements where relevant, and sector-specific standards.

Study details

Why might American Board be a suitable choice for Problem-Solving Session Using the FOCUS-PDCA Method؟

This course is appropriate for professionals who need a practical and repeatable method for investigating organizational problems and implementing measurable improvements. It combines FOCUS-PDCA with root-cause analysis, corrective action, performance measurement, implementation, and sustainability, making it applicable across quality, healthcare, operations, and administrative environments.

Links related to Problem-Solving Session Using the FOCUS-PDCA Method

• American Board

Supporting articles about Problem-Solving Session Using the FOCUS-PDCA Method

• American Board Professional Training

Related questions about Problem-Solving Session Using the FOCUS-PDCA Method

What is the FOCUS-PDCA method?

FOCUS-PDCA is a structured quality-improvement and problem-solving approach that combines the FOCUS process for identifying and understanding improvement opportunities with the PDCA cycle for planning, implementing, checking, and acting on improvements.

What does FOCUS stand for in FOCUS-PDCA?

FOCUS is commonly used as an acronym for Find a process to improve, Organize a team, Clarify current knowledge of the process, Understand causes of variation or problems, and Select an improvement strategy.

What does PDCA stand for?

PDCA stands for Plan, Do, Check, and Act. It is a continuous improvement cycle used to test changes, evaluate results, and standardize or adjust improvements.

Who should attend FOCUS-PDCA training?

The course is suitable for quality professionals, managers, supervisors, process owners, healthcare quality teams, operations professionals, internal auditors, and anyone responsible for improving organizational processes.

Does the course cover root-cause analysis?

Yes. Participants explore practical root-cause techniques including the Five Whys, cause-and-effect analysis, process mapping, Pareto analysis, brainstorming, and evidence-based investigation.

Is FOCUS-PDCA suitable for healthcare organizations?

Yes. Structured improvement methodologies can be applied in healthcare quality and operational improvement environments. Participants should adapt the methodology to their organization's policies, clinical requirements, and applicable regulations.

Does the course teach corrective action?

Yes. Participants learn how to develop improvement actions based on identified causes, assign responsibilities, establish timelines, define measures, and evaluate whether actions have achieved the intended results.

Can FOCUS-PDCA be used outside quality departments?

Yes. The methodology can be applied to operational, administrative, customer-service, healthcare, production, service, and other process-related problems.

Frequently asked questions about Problem-Solving Session Using the FOCUS-PDCA Method

What is the FOCUS-PDCA method?

FOCUS-PDCA is a structured quality-improvement and problem-solving approach that combines the FOCUS process for identifying and understanding improvement opportunities with the PDCA cycle for planning, implementing, checking, and acting on improvements.

What does FOCUS stand for in FOCUS-PDCA?

FOCUS is commonly used as an acronym for Find a process to improve, Organize a team, Clarify current knowledge of the process, Understand causes of variation or problems, and Select an improvement strategy.

What does PDCA stand for?

PDCA stands for Plan, Do, Check, and Act. It is a continuous improvement cycle used to test changes, evaluate results, and standardize or adjust improvements.

Who should attend FOCUS-PDCA training?

The course is suitable for quality professionals, managers, supervisors, process owners, healthcare quality teams, operations professionals, internal auditors, and anyone responsible for improving organizational processes.

Does the course cover root-cause analysis?

Yes. Participants explore practical root-cause techniques including the Five Whys, cause-and-effect analysis, process mapping, Pareto analysis, brainstorming, and evidence-based investigation.

Is FOCUS-PDCA suitable for healthcare organizations?

Yes. Structured improvement methodologies can be applied in healthcare quality and operational improvement environments. Participants should adapt the methodology to their organization's policies, clinical requirements, and applicable regulations.

Does the course teach corrective action?

Yes. Participants learn how to develop improvement actions based on identified causes, assign responsibilities, establish timelines, define measures, and evaluate whether actions have achieved the intended results.

Can FOCUS-PDCA be used outside quality departments?

Yes. The methodology can be applied to operational, administrative, customer-service, healthcare, production, service, and other process-related problems.

Is prior quality-management experience required?

No. Basic familiarity with organizational processes is helpful, but the course introduces the methodology systematically and is suitable for professionals developing structured problem-solving capabilities.

How does FOCUS-PDCA support continuous improvement?

It provides a repeatable process for identifying problems, investigating their causes, testing improvements, measuring results, and sustaining successful changes. This helps organizations approach improvement systematically rather than relying on isolated corrective actions.